Refund & Returns Policy
Our company concentrates on client satisfaction, offering a hassle-free refund & returns policy. We supply wall cladding, wall panels, skirting boards, Wallpapers and painting services smoothly. You should read our return policy before placing orders.
Eligibility for Returns & Refund
You can request a return and refund within 5 days after delivery.
- The customer can return the item if it is defective.
- You can return it if it’s different from what you ordered.
- The item must be unused or uninstalled
- The produce should be in its original condition
- It should be returned in its original packaging.
Non-Refundable Items or Services
A few items are not eligible for return.
- Custom-sized or installed items are non-refundable
- Customers can’t return the items that are damaged due to misuse.
Cancellation Policy
You can cancel your order before it is processed or shipped. If the order is dispatched, you can’t request cancellation.
- Customers cancel their orders within 24 hours of booking.
- Cancellation can be requested through email or phone call.
- Cancellation fees apply depending on the stage of the order.
Broken or Defective Products
If your item is faulty or has any kind of defect. You should immediately contact us. Notify us as soon as possible. The purchaser should provide photos of damaged items to the team. Our staff helps and analyzes the issue to provide the best solution to your problems. We provide repair, replacements or refunds. It totally depends on the circumstances.
Return Shipping
If the item is defective, our company will cover the shipping charges.
Method to Submit a Return Request
If you plan to return any product, you need to contact our support team within the next 24 hrs.
- Give your order number and the reason for the return.
- If the product is damaged, the customer needs to share photographs.
- Your request is reviewed our team provides instructions.
- Buyers should ensure that the product is securely packed.
Refund process
After reviewing your request
- The customer will be informed about the approval or rejection
- Your refund is issued via the original payment methods.
- Refunds usually take 10-15 business days to be completed.
- Shipping charges are non-refundable until the product is damaged.
Customer responsibilities
- The buyer should give accurate order information.
- Customers should follow all instructions that our team provides.
- The purchaser makes sure the return package is unused.
Contact us
For replacement, return, and refund inquiries. You can contact our team anytime via email or call.
📧 info@dubaiwallcladding.com
📱 +971564524245
