Refund & Returns Policy

Our company concentrates on client satisfaction, offering a hassle-free refund & returns policy. We supply wall cladding, wall panels, skirting boards, Wallpapers and painting services smoothly. Please read our return policy before placing an order.

 

Eligibility for Returns & Refund

You can request a return and refund within 7 days after delivery. We accept returns for both defective and non-defective products, as well as exchanges, under the following conditions:

• Defective or damaged products are accepted for return, refund or exchange.
• Products that are different from what you ordered are accepted for return, refund or exchange.
• Non-defective products (for example, change of mind) are accepted within 7 days of delivery.
• The product must be new, unused and uninstalled.
• The product must be in its original condition and original packaging.

 

Non-Refundable Items or Services

A few items are not eligible for return.

• Custom-sized or installed items are non-refundable.
• Items damaged due to misuse cannot be returned.

 

Cancellation Policy

You can cancel your order before it is processed or shipped. Once the order is dispatched, cancellation cannot be requested.

• Orders can be cancelled within 24 hours of booking.
• Cancellation can be requested through email or phone call.
• Cancellation fees may apply depending on the stage of the order.

 

Broken or Defective Products

If your item is faulty or has any kind of defect, please contact us immediately. Please share photos of the damaged item with our team. Our staff will analyze the issue and provide the best solution, which may be a repair, replacement, exchange or refund depending on the circumstances.

 

Return Method

Returns are accepted by mail. After your request is approved, our team will share the return instructions and address. Please send the product back using a courier or postal service.

 

Return Shipping & Fees

• Defective, damaged or incorrect items: our company covers the return shipping cost.
• Non-defective items (change of mind): the customer pays the return shipping cost.
• Restocking fee: no restocking fee is charged.

 

How to Submit a Return Request

To return a product, contact our support team within 7 days of delivery.

• Provide your order number and the reason for the return.
• If the product is damaged or defective, share photographs.
• Our team will review your request and share the instructions.
• Make sure the product is securely packed before sending it.

 

Refund Process

After we receive and review your return:

• You will be informed about the approval or rejection of your request.
• Your refund is issued to the original payment method.
• Refunds are processed within 15 days.
• Original shipping charges are non-refundable, unless the product was defective or damaged.

 

Customer Responsibilities

• The buyer should provide accurate order information.
• Customers should follow all instructions provided by our team.
• The buyer must make sure the returned product is new, unused and in original packaging.

 

Contact Us

For replacement, return and refund inquiries, you can contact our team anytime via email or call.
📧 info@dubaiwallcladding.com
📱 +971564524245